Privacy Policy

This policy explains what information ShipCustom (“we”, “us”) collects when merchants use our product personalization app and when their shoppers personalize products, and how that information is used.

Information we collect

• Merchant information: store name and domain, contact email, and the product, design and option-set settings you create in ShipCustom.
• Shop data from Shopify: product and variant details needed to link designs to products, and order details needed to show personalization on orders.
• Personalization content: text that shoppers type, options they choose, images they upload, and the preview images generated from them.
• Technical data: standard request logs (IP address, browser, time) kept for security and troubleshooting.

How we use it

• To render the personalization options and live preview on product pages.
• To attach personalization values and preview images to orders so the merchant can produce them.
• To provide support, keep the service secure, and improve it.

We do not sell personal information and we do not use shopper content for advertising.

Sharing

We use infrastructure providers (hosting, content delivery and file storage) to run the service. They process data only on our instructions. We may disclose information if required by law.

Retention

Personalization content is kept for as long as the merchant needs it to fulfill and support orders, or until the merchant asks us to delete it. When a merchant stops using ShipCustom, we delete their data within a reasonable period unless we must keep it by law.

Your rights

Shoppers who want to access or delete their personalization content should contact the store they ordered from; we will help the store respond. Merchants can contact us directly at [email protected].

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Questions about privacy: [email protected]